How to Set Up and Use SafePal X1

SafePal X1 differs from the S1 and S1 Pro in that it does not use a camera to scan QR codes. Instead it talks to your phone over Bluetooth. The device has 12 buttons and a monochrome screen, so setup adds a step to activate the device with the app before you create a wallet. This guide goes screen by screen, from unboxing to adding the wallet to the app.

Before you start, what you need

• SafePal X1 with its USB-C cable for charging
• A phone with Bluetooth, either iPhone or Android
• Paper and a pen for writing down the recovery phrase
• About 20 minutes, somewhere nobody can see your screen

Unbox and get to know the device

1. Check everything is in the box

The box contains the X1 device, a cleaning cloth, two stickers, a USB-C cable, three cards for writing down the recovery phrase, a user manual and an app download card. Check that the box and the anti-counterfeit sticker show no signs of being opened, and that every recovery phrase card is blank.

2. Learn where the buttons are before you start

The monochrome screen is at the top. Below it are 12 round buttons in four rows of three. Up is the middle button of the second row (the 5 key). The row below has Left on the left (7) and Right on the right (9). The bottom row, from left to right, is Power Down and OK. Note that the power button and the OK button are both on the bottom row, but on opposite sides. The USB-C charging port is on the bottom edge of the device.

Install the app and activate the device

The X1 must be activated with SafePal App before you can create a wallet. This step also checks that the device is genuine and has never been activated before.

3. Download SafePal App

Install it from the App Store or Google Play only, or scan the QR code on SafePal's download page. Never install from a link sent in a chat.

4. Turn the device on and choose a language

Press and hold the power button until the device turns on. It goes to the Language screen, where you choose the language you want. Use the up and down buttons to scroll and the OK button to confirm.

5. Choose Hardware Wallet in the app

In the app, tap to add a wallet, choose Hardware Wallet, then choose the X1 model.

6. Let the app find the device

Turn on Bluetooth on your phone. The app goes to the Searching For Devices screen and lists the devices it finds. The name starts with X1 followed by the device's code. Keep the X1 switched on throughout.

7. The device asks you to connect

On the X1 screen, the Activation heading shows a message telling you to connect to SafePal App to activate the device. Press OK.

8. The device waits for the connection

The Connection screen shows the device name and firmware version. Check that this name matches the one listed in the app before you select it.

9. Compare the pairing code

The Connection screen shows a six-digit pairing code. Check that it matches the code your phone asks about before confirming. If it does not match, cancel and start again.

10. Confirm activation in the app

Once pairing succeeds, the Activation screen tells you to continue confirming activation in the app.

11. Tap Activate in the app

The app says the connection succeeded and states that this is a new device that has never been activated. This message matters, because it confirms nobody has used the device before. Tap Activate. If the app says the device has already been activated, stop and contact SIAMBC.

12. View the activation result

The app shows the activation time and the device serial number. You can keep a screenshot of this screen for reference. Then tap Add Your Wallet

13. The device confirms activation

The Activation screen shows a message confirming activation is complete. Press OK to go on to create a wallet.

Create a new wallet

14. Choose Create New Wallet

The Add Wallet screen gives you two options. Create New Wallet creates a brand new empty wallet, while Recover My Wallet brings in an existing wallet. If this is your first device, choose the first one.

15. Press Create Now

The screen has two options. Create Now starts creating straight away, while What's Mnemonic explains what a recovery phrase is.

16. Choose the number of words

The Choose No. of M screen lets you choose 24, 12 or 18 words. Unless you have a specific reason, just choose 24.

17. Write the recovery phrase on paper

The Write down your screen shows the words with their numbers. Use the down button to scroll through every word, and write them on the card from the box, in order. Check them once more before continuing, because the device will not show this phrase again.

18. Start the check

The Verification screen says the next step checks that you wrote the recovery phrase down correctly. Press OK.

19. Choose the correct word

The heading on the screen tells you which word number it is, for example Word 1, and asks you to choose from the options shown. Read from the paper you wrote on, not from memory. If you cannot choose the word, you wrote it down wrongly: go back and start again now.

20. Read the PIN requirements

The device states that the PIN must be 6 to 12 digits long. Press OK to set it.

21. Set a PIN

Enter the PIN you want. Avoid sequences and repeated digits, and do not use the same number as your phone unlock code.

22. Name the wallet

On the Name Your Wallet screen, type the name you want to use for this wallet. The name only helps you tell wallets apart in the app when you have more than one. It has nothing to do with security.

23. Confirm the name

The Name Your Wallet screen asks you to confirm the name you typed. Press OK if it is correct.

24. The wallet is ready

The Download App screen says the wallet is ready and that the last step is to add it to SafePal App.

Recover an existing wallet onto the device

Skip this section if you have just created a new wallet. It is for anyone who already has a recovery phrase.

25. Choose Recover My Wallet

On the Add Wallet screen, choose Recover My Wallet instead.

26. Choose the number of words you wrote down

On the Choose No. of M screen, choose 24, 12 or 18 to match the recovery phrase you have. If you choose the wrong number, the device cannot recover the wallet.

27. Enter the first word

The Enter word #1 screen asks you to enter one word at a time, starting with the first. Type the first letters of the word; there is no need to type the whole word.

28. Choose the word from the device's suggestions

After two or three letters, the Enter word screen shows a list of words that start the same way. Choose the one that matches what you wrote down, and carry on until every word is done. You then go on to set a PIN and name the wallet, finishing on the same screen as when creating a new wallet.

Add the wallet to SafePal App

29. Tap I have created my Wallet

Back in the app, the Add Your Wallet screen sums up two steps: first finish creating or recovering the wallet on the device, then add it to the app. Tap I have created my Wallet

30. Confirm pairing on the device

The Pair Wallet screen asks you to confirm that you want to pair this wallet with the app. Press OK on the device.

31. The wallet has been added

The Pair Wallet screen says the wallet has been added to SafePal App. That completes every step.

Care and precautions

• Charge only with a DC 5V phone charger. Do not use a laptop charger, as it will damage the device.
• Use it between 0 and 45 degrees Celsius, and store it between -20 and 60 degrees Celsius.
• Wipe it with a damp or soft cloth, and do not use harsh chemicals.
• Do not open, modify or repair the device yourself. If anything seems wrong, contact SIAMBC.

What to do after setup

1. Keep the paper with your recovery phrase apart from the device, in a different place, and never let anyone photograph it.
2. Receive a small amount first and check the balance shows correctly before transferring a large amount.
3. Never tell anyone your PIN, and do not choose an easy-to-guess number such as a birthday or a sequence.
4. If you stop using the device or pass it on to someone else, always wipe it first with the Reset Wallet menu.

Frequently asked questions

The X1 uses Bluetooth. Is that safe?

Bluetooth is only used to send unsigned transactions into the device and to send signatures back out. The private key is never sent out, and every transaction must always be confirmed on the device first. If you want a device with no radio signals at all, the S1 and S1 Pro use a camera to scan QR codes instead.

How is the X1 different from the S1 and S1 Pro?

The X1 uses 12 buttons and a 1.8-inch monochrome screen, has no camera, and talks to your phone over Bluetooth. The S1 and S1 Pro have a 1.3-inch color screen and a camera on the back, and communicate only by scanning QR codes.

If the device is lost or broken, how do I recover?

Use the recovery phrase you wrote down to recover onto a new SafePal device, or into another brand of wallet that supports the same standard. Your assets are not stored in the device; the device only holds the key.

What do I do if I forget my PIN?

There is no way to recover a PIN. You must wipe the device and recover the wallet with your recovery phrase. If you do not have the recovery phrase either, you can never access that wallet again.

Will SIAMBC or SafePal ever ask for my recovery phrase?

Neither of them will, under any circumstances, and nobody has any reason to know your recovery phrase. Anyone who asks for it is a scammer, no exceptions, whether they claim to be SIAMBC staff, use the SafePal name, or say it is for a warranty claim, identity verification, a firmware update or account recovery.

Summary

The X1 adds a step to activate it with the app before you create a wallet, which also checks that the device has never been used. After that, the security principles are the same as every model: write the recovery phrase on paper, keep it apart from the device, and confirm every transaction on the device yourself.

See the product at SafePal X1 or browse every SafePal model and compare with other brands in the Hardware Wallet comparison table

Last checked: 29 August 2026. On-screen text may change with new versions of the firmware and SafePal App.