Refund policy

Before you order

Hardware wallets are security devices, and the returns we can accept are limited as a result. Please check the model, its compatibility with your phone or computer, and the assets you intend to store before placing your order. We are glad to advise before you buy — message us on LINE at @siambc.

Exchanges

We exchange products that are defective or that cannot connect to your device. The product must be in its original condition with all accessories and packaging, and you must provide proof of purchase and your order number.

Please contact us as soon as you identify a problem so that we can assess it and arrange the exchange.

Please report a defect within 30 days of delivery so that we can exchange the product. After 30 days the manufacturer's warranty applies, and we will handle the claim with the manufacturer on your behalf.

If the product is defective, we cover the cost of returning it to us.

Change-of-mind returns

If you change your mind or ordered the wrong model, we accept the return within 30 days of delivery, provided the box is unopened, the factory seal is intact and undamaged, and all accessories and included items are present.

Message us with your order number on LINE @siambc or email order@siambc.com before sending it back. You can post it to us at our expense, or bring it to our store in Thawi Watthana, Bangkok.

Once we have confirmed the seal is intact, we refund the full amount to your original payment method within 7 business days.

What we cannot accept

Once the seal has been opened, we cannot accept a return or refund for any reason other than a defect, as described under Exchanges. This is a security limitation specific to hardware wallets: once the seal is broken, the tamper-evident packaging can no longer assure the next customer that the device has not been interfered with. We do not resell opened devices.

Warranty

Products are covered by the manufacturer's warranty against manufacturing defects. The warranty period differs by brand and by model. Please ask us and we will confirm the period that applies to your product — message us on LINE at @siambc or email order@siambc.com.

The warranty covers defects arising from manufacturing. It does not cover damage caused by misuse, accident, unauthorized modification, or normal wear and tear.

Making a warranty claim

Contact us with your order number and proof of purchase. We will assess the product and, where the claim falls within the manufacturer's warranty, handle it with the manufacturer on your behalf.

Contact

LINE @siambc · order@siambc.com · 082-554-6950 (+66 82 554 6950)