Yes. Every device we sell is new, sealed and sourced through official distribution. SIAMBC has been Thailand's hardware wallet specialist since 2016 and has a physical store in Bangkok you can walk into.

This matters more than it sounds. A hardware wallet bought from an unknown marketplace seller can arrive already set up by someone else, with a recovery phrase they know. It is the one purchase where the seller genuinely matters.

Orders normally arrive within 1 to 2 business days, depending on where you are — faster if you are in Bangkok.

Need it today? We can send it by Grab or LINEMAN for same-day delivery. Call us or message us on LINE to arrange it, pay by bank transfer, and it goes out immediately.

You are also welcome to collect from our Bangkok store.

Yes. We are in Thawi Watthana, Bangkok, open Monday to Saturday, 9:00 AM to 5:00 PM. You are welcome to come in, see the devices in person and ask questions before you buy. We answer in Thai and English. Find us here.

Products are covered by the manufacturer's warranty against manufacturing defects. The warranty period differs by brand and by model — ask us if you need the period for a specific device.

If a device arrives faulty, we replace it with a new one straight away. No forms, no waiting on the manufacturer. For a later claim, contact us with your order number and proof of purchase and we handle it with the manufacturer on your behalf, rather than sending you to an overseas support queue.

CryptoSafe steel backup products are the exception: they are sold without warranty and cannot be returned or exchanged, as stated on those product pages.

Credit card, bank transfer, or cash on delivery. You can also pay in person at our Bangkok store.

Yes. Bring your device into the shop and we will set it up with you — creating the wallet, writing down the recovery phrase properly, and checking you can send and receive before you leave.

Setting up a hardware wallet is the step people most often rush, and it is the one that matters most. If you would rather do it at home, ask us anything on LINE.

It depends on the phone you use and what you are protecting. The most common mistake is buying a wallet that does not work with your phone — the Ledger Nano S Plus does not support iPhone at all, and most Trezor models are view-only on iOS.

Compare every model side by side, or ask us. We will tell you honestly which one fits.

Nothing, as long as you still have your recovery phrase. The device only holds the keys — buy any compatible wallet, enter your phrase, and your crypto is back.

The real risk is losing the phrase itself. That is why we suggest keeping it on steel rather than the paper card in the box. Paper burns, water ruins it, and in Thailand termites eat it.

No. Anyone who asks for it is a scammer, without exception. Neither SIAMBC nor any manufacturer will ever ask for your recovery phrase — not for a warranty claim, not for identity verification, not for a firmware update. Whoever has those words owns your crypto, and it can never be recovered.