SecuX W20
Couldn't load pickup availability
Pickup available at SIAMBC Bangkok (Mon-Sat 9:00-17:00)
Usually ready in 1 hour1-year warranty
100% genuine stock from authorized channels
Free express shipping nationwide, delivered in 1-2 days
Arrives faulty, we replace it straight away
Add a steel backup, save 10%
Shipping information
Processing:
- Orders are processed and dispatched the same day.
Delivery:
- Free shipping nationwide. Estimated delivery 1-2 business days, faster in Bangkok.
- Same-day delivery in Bangkok by Grab or LINEMAN. Call or message us on LINE to arrange it and pay by bank transfer.
- Or collect from our Bangkok store, Monday to Saturday, 9:00 AM to 5:00 PM.
Tracking:
- Once your order ships you will receive a confirmation email with a tracking number.
Return and Exchange Policy
Faulty on arrival: if a device arrives defective — a broken screen, a connectivity fault — we replace it with a new one straight away. No forms, no waiting on the manufacturer.
Warranty: hardware wallets carry a 1-year warranty, and claims are handled by us rather than an overseas support queue. CryptoSafe steel backup products are sold without warranty, as stated on those product pages.
Change of mind or wrong model: we do not accept returns or give refunds, whether or not the box has been opened. We accept returns for defective products only, which we exchange within 30 days of delivery. This is a security limitation of these devices: once a device has left us, we cannot assure the next customer that it has not been interfered with.
How to arrange an exchange for a faulty item
- Message us on LINE at @siambc or email order@siambc.com before sending anything back.
- Include your order number, what is wrong, and a photo or short video.
- Send the item back to us at your own shipping cost. Once we have checked it, we exchange it.
Refunds: faulty items are exchanged rather than refunded.
Pairs well with
The SecuX W20 gives you the same 2.8-inch touchscreen and certified secure element as the aluminum V20, in a lighter plastic body at roughly half the weight.
Security
- Secure element: Infineon SLE 97, certified CC EAL5+
- Dynamic PIN keypad, with positions changing on every entry
- Hidden wallet with passphrase support
Specifications
- 2.8-inch LCD touchscreen, 360 x 240 resolution
- Bluetooth 5 BLE and USB 2.0 Micro-B
- 89 x 59 x 13 mm, 62 g — textured durable plastic
- 600 mAh rechargeable battery, around 7 hours of continuous use per charge
- Nordic nRF52840 processor
- Up to 500 accounts
Coins and compatibility
- 10,000+ coins and tokens across 300+ chains
- iOS 12+ or Android 6.0+
- macOS 10.13.6+, Windows 10+, Linux or Chrome OS, using Chrome 71+ or Opera 57+
- MetaMask integration by QR code, and WalletConnect
Backup
- 24, 18 or 12-word recovery phrase
- Hidden wallet with passphrase
Common questions
What do I give up compared with the V20?
The metal body and USB-C. The screen, chip, certification, battery and features are the same, and the W20 is lighter.
How is it different from the W10?
The W20 has Bluetooth, a battery and phone support. The W10 has none of those — it is desktop-only and must stay connected to power.
Can I use it with my phone?
Yes, over Bluetooth on iOS 12 or later and Android 6 or later.
Does it work with MetaMask?
Yes, by QR code, and with WalletConnect.
Buying from SIAMBC
SIAMBC is an authorized SecuX reseller in Thailand, with a physical store in Bangkok. Every unit is new and sealed. Support is available in Thai and English.
ONE RULE TO REMEMBER
Anyone who asks for your recovery phrase is a scammer. No exceptions.
Neither SIAMBC nor SecuX will ever ask for it, whatever reason is given — warranty claims, identity verification, system updates or account recovery. Those words are the key to your funds. Whoever has them owns your crypto, and it can never be recovered.
Register your warranty online Register ›
SecuX W20
Keep your Seed Phrase on steel
A Seed Phrase written on paper is at risk from fire, flood and termites. Stainless steel keeps it safer. Buy it with this hardware wallet and save 10% instantly.
-
10% off togetherCryptoSafe ProReady-made steel letters slide in, no stamping needed1,611 ฿ with this walletRegular 1,790 ฿ -
10% off togetherCryptoSafe CapsuleSealed stainless steel capsule1,791 ฿ with this walletRegular 1,990 ฿ -
10% off togetherCryptoSafe BankThree plates inside, stamping tools included1,161 ฿ with this walletRegular 1,290 ฿ -
10% off togetherCryptoSafe VaultFaraday signal-blocking box that holds several hardware wallets711 ฿ with this walletRegular 790 ฿ -
10% off togetherCryptoSafe LiteStamp or engrave the words yourself269 ฿ with this walletRegular 299 ฿
What's in the box
Swipe to see all 5 items
SecuX W20The device
Micro-B cableFor charging and connecting to a computer
Protective pouchBlack drawstring pouch
2 Seed Phrase sheetsWrite the words in order with a permanent pen
Getting started guide
Technical specifications
Size and materials
- Dimensions
- 89 × 59 × 13 mm
- Weight
- 62 g
- The device
- Durable textured plastic
- Controls
- Touchscreen and power button
Display
- Screen
- 2.8 inch color LCD touchscreen
- Resolution
- 360 × 240
- On screen
- Shows balances and the transaction details to check before you confirm
Security
- Secure element
- Infineon SLE 97, CC EAL5+ certified
- PIN
- 4 to 8 digits, entered on the touchscreen
- Dynamic keypad
- The digits move every time you enter the PIN, so nobody can learn it by watching your finger
- Wrong PIN
- After 5 wrong entries the device resets itself to factory settings
- Hidden wallet
- Set a Passphrase with its own second PIN to open a separate wallet
- Seed Phrase check
- Checks on the device that every word is written down in the right order
Connectivity
- Bluetooth
- Bluetooth 5 BLE to a phone or computer
- Micro-B
- USB 2.0 Micro-B for computers and charging
Battery and chip
- Battery
- 600 mAh, rechargeable
- Continuous use
- About 7 hours on a full charge
- Processor
- Nordic nRF52840
Backup and recovery
- New wallet
- The device generates a 24 word Seed Phrase
- Restoring a wallet
- Accepts a 12, 18 or 24 word Seed Phrase
- Backup sheets
- 2 in the box
Works with
- Phone
- SecuX app on iOS 12 and Android 6.0 or later, over Bluetooth
- Computer
- SecuXess web app on macOS 10.13.6 or later, Windows 10 or later, Linux and Chrome OS, in Chrome 71 or Opera 57 or later
- Supports
- Bitcoin, Ethereum, Solana and more than 300 networks in all
- NFT
- Ethereum NFTs, shown by name on the device
- Accounts
- Up to 500
- Connects to
- MetaMask by QR code, and WalletConnect
Tap a part on the photo to see its specifications
Which SecuX is right for you
SecuX V20
4,150 ฿The flagship: round aluminum body, 2.8 inch color touchscreen, works with phones over Bluetooth and computers over USB-C
View SecuX V20- You're viewing
SecuX W20
3,590 ฿Same chip, screen and battery as the V20 in a 62 g plastic body, with a Micro-B cable
SecuX W10
2,100 ฿The lowest price in the range: 2.8 inch touchscreen, computer use over a USB cable only, no Bluetooth and no battery
View SecuX W10SecuX Shield BIO
5,290 ฿Credit card size and 1 mm thin, unlocks with your fingerprint, E-paper screen, connects over Bluetooth, charges on a dock
View SecuX Shield BIOSecuX Nifty
6,990 ฿For NFT collectors: the color touchscreen shows NFT artwork, phone app only, and an aluminum card for engraving your Seed Phrase is included
View SecuX Nifty
| SecuX W20 | SecuX V20 | |
|---|---|---|
| Price | 3,590 ฿ | 4,150 ฿ |
| Weight | 62 g | 120 g |
| The device | Textured plastic, rectangular | Aluminum, round |
| Port | Micro-B | USB-C |
| Dimensions | 89 × 59 × 13 mm | 98 mm across, 12 mm thick |
| Display | 2.8 inch color touchscreen, 360 × 240 | 2.8 inch color touchscreen, 360 × 240 |
| Battery | 600 mAh, about 7 h | 600 mAh, about 7 h |
| Secure element | Infineon SLE 97 CC EAL5+ | Infineon SLE 97 CC EAL5+ |
How to check your device is genuine
- Everything in the box should be thereCompare it with "What's in the box" above. If anything is missing or something extra is in the box, do not use the device and contact us right away.
- The tamper seals must be intactThe tamper resistant labels on the box and over the device USB port should all be there, unbroken and untorn, with no sign of being peeled and stuck back. If not, do not use the device and contact us right away.
- No pry marks on the deviceCheck all around the device, its edges, seams and ports: there should be no pry marks, scratches, glue residue or loose parts. If you find any, do not use the device and contact us right away.
- Every Seed Phrase sheet must be blankIf any words are already written or printed on them, do not use the device.
- A new device must not be set up yetAt first power on you should see the SecuX logo, then a welcome message and a GET STARTED button, and then be asked to set a new PIN. If it asks for an existing PIN, or the device came with a PIN from someone, do not use it.
- Your Seed Phrase must come from the deviceThe device generates your Seed Phrase during setup. If anyone gives you a Seed Phrase already written or printed, do not use it.
- Only download the app from official sourcesUse the SecuX app from the App Store or Google Play, and open the SecuXess web app only from the link on secuxtech.com.
- Don't open the device to check itChecking authenticity never requires opening the device. Opening it can damage it and void the warranty.
SecuX W20 FAQ
How much is the SecuX W20?
3,590 ฿ at SIAMBC, an official SecuX reseller in Thailand.
How is it different from the SecuX V20?
Same chip, screen, battery and features. The W20 has a plastic body, is lighter at 62 g and uses Micro-B. The V20 has a round aluminum body, weighs 120 g and uses USB-C.
How is it different from the SecuX W10?
The W20 has Bluetooth and a battery, so it works with phones. The W10 works only with a computer over a USB cable and must stay plugged in while in use.
Does it work with iPhone?
Yes, over Bluetooth with the SecuX app on iOS 12 or later. It works with Android 6.0 or later too.
Does it work with MetaMask?
Yes. It links to MetaMask by scanning a QR code, and supports WalletConnect.
How many words is the Seed Phrase?
The device generates a new 24 word Seed Phrase and asks you to confirm each word before use. To restore a wallet from another device, it accepts a 12, 18 or 24 word Seed Phrase.
Will SIAMBC or SecuX ever ask for my Seed Phrase?
Never, neither of us, for any reason. Anyone who asks for your Seed Phrase or PIN is a scammer, whether they claim to be SIAMBC staff, use the SecuX name, or say it is for a warranty claim, identity check or firmware update.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
-
Shipping Information
Free shipping nationwide. Orders normally arrive within 1 to 2 business days, faster if you are in Bangkok.
Need it today? We can send by Grab or LINEMAN for same-day delivery in Bangkok. Call or message us on LINE to arrange it and pay by bank transfer.
You can also collect from our Bangkok store.
-
Customer Support
We answer in Thai and English, usually within a few hours on weekdays.
You set up the device yourself: you press every button and write down the recovery phrase on your own. SIAMBC never sees it and will never ask for it. Our step-by-step guides walk you through setup.
Stuck on a step? Ask us on LINE or at the shop.
-
Common questions
Which model should I choose? It depends on your phone. The Ledger Nano S Plus does not work with iPhone, and most Trezor models are view-only on iOS. Compare every model side by side.
Are your products genuine? Yes — new, sealed, genuine stock from authorized channels, from a physical shop in Bangkok you can walk into.
Will anyone ask for my recovery phrase? Never. Anyone who does is a scammer.
-
Contact Us
LINE is the fastest way to reach us — and how most of our customers ask questions before buying.
Phone: +66 82 554 6950
Email: order@siambc.com110/2 Thawi Watthana-Kanchanaphisek 3 Rd, Bangkok 10170
Monday to Saturday, 9:00 AM to 5:00 PM
Fast & Free shipping ส่งฟรี ส่งเร็ว
Compare models
SecuX
SecuX W10
SecuX
SecuX W20
SecuX
SecuX V20Security chip
CC EAL5+
Security chip
CC EAL5+
Security chip
CC EAL5+
Authentication
PIN
Authentication
PIN
Authentication
PIN
Open source
No published firmware source
Open source
No published firmware source
Open source
No published firmware source
Passphrase support
Passphrase support
Passphrase support
Connects by
USB Micro-B
Connects by
USB Micro-B, Bluetooth
Connects by
USB-C, Bluetooth
Works with iPhone
Works with iPhone
Works with iPhone
Works with Android
Works with Android
Works with Android
Works with computer
Works with computer
Works with computer
Air-gapped signing
Air-gapped signing
Air-gapped signing
Screen
2.8-inch color touchscreen
Screen
2.8-inch color touchscreen
Screen
2.8-inch LCD touchscreen, 360 x 240
Touchscreen
Touchscreen
Touchscreen
Battery
No. Draws power over USB while connected
Battery
Yes. Built-in rechargeable battery
Battery
Yes. Built-in rechargeable battery
Wireless charging
Wireless charging
Wireless charging
Multi-chain
Multi-chain
Multi-chain
The cheapest SecuX with a certified secure element; desktop use
Same screen and chip as the V20 in a lighter plastic body
Aluminum body, 2.8-inch touchscreen, all-day battery
Before you buy
Are your products genuine?
Yes. Every device we sell is new, sealed, genuine stock from authorized channels. SIAMBC has been Thailand's hardware wallet specialist since 2016 and has a physical store in Bangkok you can walk into.
This matters more than it sounds. A hardware wallet bought from an unknown marketplace seller can arrive already set up by someone else, with a recovery phrase they know. It is the one purchase where the seller genuinely matters.
How long does delivery take?
Orders normally arrive within 1 to 2 business days, depending on where you are — faster if you are in Bangkok.
Need it today? We can send it by Grab or LINEMAN for same-day delivery. Call us or message us on LINE to arrange it, pay by bank transfer, and it goes out immediately.
You are also welcome to collect from our Bangkok store.
Can I collect from your store instead?
Yes. We are in Thawi Watthana, Bangkok, open Monday to Saturday, 9:00 AM to 5:00 PM. You are welcome to come in, see the devices in person and ask questions before you buy. We answer in Thai and English. Find us here.
What warranty do I get?
Hardware wallets carry a 1-year warranty, claimed directly through us, with no waiting in an overseas support queue.
If a device is faulty out of the box, we replace it with a new one straight away. No forms, no waiting on the manufacturer.
The exception is the CryptoSafe range of steel recovery phrase backups: these products carry no warranty and cannot be returned or exchanged, as stated on their product pages.
How can I pay?
Credit card, bank transfer, or cash on delivery. You can also pay in person at our Bangkok store.
Can I set it up myself?
Yes, and you should do every step yourself. It takes a few minutes: you press every button on the device, create the wallet and write down your recovery phrase on your own.
Our step-by-step guides walk you through each step. If you get stuck, our team can answer on LINE or by phone, without ever seeing or asking for your recovery phrase.
Which model should I choose?
It depends on the phone you use and what you are protecting. The most common mistake is buying a wallet that does not work with your phone — the Ledger Nano S Plus does not support iPhone at all, and most Trezor models are view-only on iOS.
Compare every model side by side, or ask us. We will tell you honestly which one fits.
What happens if I lose my hardware wallet?
Nothing, as long as you still have your recovery phrase. The device only holds the keys — buy any compatible wallet, enter your phrase, and your crypto is back.
The real risk is losing the phrase itself. That is why we suggest keeping it on steel rather than the paper card in the box. Paper burns, water ruins it, and in Thailand termites eat it.
Will anyone ever ask for my recovery phrase?
No. Anyone who asks for it is a scammer, without exception. Neither SIAMBC nor any manufacturer will ever ask for your recovery phrase — not for a warranty claim, not for identity verification, not for a firmware update. Whoever has those words owns your crypto, and it can never be recovered.
Latest Stories
Binance says $6.34B hack began with fake job interviews and spread through internal AI tooling
FBI attributes $6B+ Binance hack to North Korea’s TraderTraitor
Read moreabout FBI attributes $6B+ Binance hack to North Korea’s TraderTraitor
Who was behind the $6.36B Binance hack? Why analysts point to TraderTraitor
Read moreabout Who was behind the $6.36B Binance hack? Why analysts point to TraderTraitor
